Grievance Redressal Framework

Core to Governance Infrastructure

In Episode 1, our Partner, Veena Gopalakrishnan, underscores the importance of having an effective grievance redressal framework, touching upon grievance redressal committee requirements under the new Indian labour codes and statutory frameworks for various types of employee complaints, while highlighting how best practices in this regard reflect workplace integrity and accountability.

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Designing for Effectiveness

Our Partner, Veena, explains what makes a grievance redressal system effective. She highlights key elements of grievance redressal systems focusing on the values and principles that should guide organisations in building a fair and trusted grievance handling process. She discusses the role of transparency in grievance redressal, and the application of principles of natural justice to HR complaints. Veena also touches upon the importance of timeliness, consistency and legitimacy in building trust in grievance redressal mechanisms.

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Implementation & Sustenance

In this final episode, Veena reflects on how the implementation of an effective grievance redressal framework requires a strong workplace grievance policy. She discusses the importance of grievance redressal system design, one that is focused on providing psychological and procedural safety. Veena also emphasises the requirement for employee grievance training and regular communication of grievance redressal policies.

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